Jayne, a pediatric nurse with more than 10 years of patient-care experience at several hospitals

Jayne, a pediatric nurse with more than 10 years of patient-care experience at several hospitals, frequently refers to herself as the “top dog” in the department.  She uses her experience as a reason to trade off less-appealing patients with other nurses in the department.  Jayne claims that she’s the only nurse in the department who knows how to operate several pieces of high-tech equipment and refuses to teach other staff members how to use the equipment.  No one wants to work with Jayne because she’s condescending, yet nearly everyone must be g Jayne for help on a daily basis because they don’t know how to-do certain procedures she’s always responsible for.

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